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Return and Exchange Policy
Last updated October 16, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNSAll returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESSTo return an item, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Hidden Gems Fashions1327 SAVOY-PLAZA LaneSavoy IL 61874United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, $9.99 will be deducted from your return to cover shipping charges.
REFUNDSAfter receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Sale items are FINAL SALE and cannot be returned.
If you have any questions concerning our return policy, please contact us at: 217-693-7287
We accept all major Credit and Debit Cards